top of page



These Terms and conditions including the Code of Conduct, Safe Space Policy and Booking and Payment Policy form the basis on which you make a booking with us. Please read them carefully as they contain important information.

If you do not agree with any part of these terms and conditions do not continue with your order.



By enrolling on a Course with us you agree and acknowledge the following:

- Professionalism

We expect all students to behave with a high degree of professionalism and respect at all times.

- Behaviour

Hurt no one and break nothing. We have a zero tolerance policy for behaviour that places yourself, others or the teaching environment at risk. Any damage caused will be paid for by the student. Our zero tolerance policy extends to the use of illegal drugs. Also, if you consume alcohol prior to a class you will be excluded.

- Issues Affecting Learning

Actor training can be both emotionally and physically demanding. We strive to create a safe space to allow all those who train with us to grow and develop.

Please inform us of any issues that may affect your ability to learn and train with us. We may, under certain circumstances, be able to adapt our training to the needs of an individual. However, it is your responsibility to manage these and only sign up to a course if it is safe and appropriate for you to do so.


- Movement Work

There is a risk of injury in all movement work. Be sensible and take all reasonable precautions. Only perform movement exercises, choreography and fight choreography you have been instructed in. Use common sense, you are responsible for both your own safety and the safety of others.

Be realistic about your physical limits. We all have them and we all learn at different rates. If you are unsure or something feels unsafe, ask for help immediately.


- Attendance and Punctuality

100% attendance and punctuality is expected of all students. If you are absent or late to a class without agreement in advance (see below), you may be kept out of class until a suitable point, which could result in you losing your chance to work during that class and could result in your removal from the course.

In certain extenuating circumstances, an agreed absence may be requested in advance. This request must be made officially by email to in the first instance, giving as much notice as possible.

Decisions as to whether an agreed absence may be granted will be at the discretion of the course tutors.

Where applicable, absences must also be communicated to your colleagues on the course who may be affected by your non-attendance. Where an agreed absence has been granted, you must make every effort to make up for the lost learning (including meeting with your partner outside the course hours and schedule).


- Additional preparation

Any additional preparation that may be required outside of the course time as advised by your tutors should be fully committed to and completed in a timely manner. All lines must be learnt by the deadline set.

- Showcase Industry invites

Rebound Productions commits to invite a series of agents and other theatre companies to attend the student’s final performance.

The students are expected to search for and invite any agencies they might like to attend with the prospect of finding representation. Rebound Productions will provide free tickets for those agents willing to come, whether they have been invited by us or by any of the students.

Rebound Productions is not responsible for any agents cancelling their attendance or not showing up on the day of the show.

Whilst we cannot guarantee that any agents attending the show will offer representation, the students also have no obligation to sign with a specific agent in the event that they are called by an agency for an agency read or


- Class Rescheduling

We may, on rare occasions, be required to reschedule classes. If this occurs as much notice as possible will be given but students will be required to make every effort to accommodate a new class schedule.

- Consequences

Failure to observe any of the above rules and/or behaviour considered detrimental to learning will result in the student being removed from a course. Please note that your course fees are non-refundable in these circumstances.

- Communication

Where you are part of a course with ongoing commitment from a company of actors we will circulate your email addresses and telephone numbers to your fellow students. The intention of the clause is to facilitate communication between students as a Company of Actors.

You agree not to use the email address and telephone numbers of any actors on your course for any reason other than to communicate about the course itself except with their explicit consent to do so.

Any administrative issues may be directed to . Please note, however, that this email address is not permanently manned and a response may take up to 2 business days. Accordingly, this form of communication should not be used for urgent matters, which should be communicated to the company and/or tutors directly.


Please note that social media messaging is not an appropriate form of communication and any messages sent

via social media platforms will not be responded to.


We take our responsibility to provide a safe environment very seriously.

Everyone has the right to be treated with respect and dignity in an environment free from harassment, bullying or

any sexually inappropriate behaviour. We all have the right to expect this and the responsibility to uphold this. It is

never the victim’s fault.

In the event you witness or are subject to inappropriate behaviour call it out as it happens if you feel able to do

so. If not, raise it with the individuals involved as soon as you feel able to do so.

Alternatively, speak with the workshop leader, director or course tutor when you feel able to do so. You can also

email us at


- Age restriction

You may not enter into a contract with us if you are under 18 years old at the time of booking. You must be 18

years old minimum to train with us.

- The Contract Between Us

We must normally receive payment of the whole of the price for the course before the course begins. Payment of

the deposit / first instalment represents an offer on your part to purchase the services, which will be accepted by

us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created

between us.

- Acknowledgement of Your Payment

We will notify you by email as soon as possible to confirm receipt of your payment/s.

- Alterations

All courses or training are sold subject to the Rebound Productions’ right to make any alterations in the

advertised teacher(s), cast or programme details.

- Price

The price payable for the course is £450, inclusive of VAT.

- Payment Plans

We do accept payment by instalment, as long as the full amount is paid before the course starts. Your tailored payment plan will be communicated to you by email, with clear total price payable and the payment deadlines sent together with these terms and conditions for your reference. An initial payment will be required by you at the time of booking to represent an offer on your part to purchase goods or services from us.


All payment deadlines must be strictly adhered to. Late payments may incur additional Fees and/or Charges. In the event a payment deadline is missed the outstanding Course Fee will be immediately payable in full.

You agree to pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices or demands for payment submitted by Rebound Productions.

Rebound Productions reserves the right to remove, for any reason whatsoever, the ability for a customer to pay by installments.

All payments to Rebound Productions will be made by Bank Transfer, you will receive our bank details by email together with your payment plan.


- Discounts and Offers

All offers and discounts provided by Rebound Productions are subject to availability and supplied at our discretion and as available at that time. Discounts and offers are not retrospective. Rebound Productionsreserves the right to amend offers and discounts at any time.

- Cancellation rights

You will be entitled to receive a full refund of any payments made to us (minus a £50 admin fee), if you cancel up to 30 days before the course starts.

You will be entitled to receive a full refund of any payments made to us (minus a £100 admin fee), if you cancel up to 15 days before the course starts.

No refund policy if you cancel within 14 days from the course start date. However you will be offered a place in the following showcase course and any payments made to us will be taken off your next course fees (minus a .£100 admin fee). Failing to join the following course will result in the student losing their paid fees as well as their place in our training program.

All bookings with us for Courses and Training are non-refundable and non-transferable if you cancel once the course has started.

Please note, the courses we provide are professional training (unless stated otherwise). The Consumer Rights

Act 2015 or any similar or subsequent legislation does not apply to your booking with us.

- Cancellation by us

We reserve the right not to process your booking if:

1. We have insufficient staff or resources to deliver the services you have ordered.

2. We have insufficient number of customers who have signed up to the service.

3. The venue where the course, training or performance was due to take place has cancelled our booking with


4. One or more of the services you booked was listed at an incorrect price due to a typographical error.

If we do not process your booking for the above reasons, we will notify you by e-mail and will re-credit to your

account any sum paid to us as soon as possible, but in any event within 30 days.

- Covid-19

In case we can't progress with the showcase course once it has started, you will be refunded the price of the sessions lost. You will also have the option to keep your place in the next showcase course.

If we can't have a live audience at the show, the students performance will be filmed and sent to a list of agents and theatre companies.

- Right to refuse bookings

We reserve the right to refund your money and deny access to the Services or withhold orders:

1. If we are unable to verify your relevant credentials.

2. If we find bookings have been made with false information, or where we find that there has been any fraudulent or criminal activity associated with the person concerned.

3. In the event of obvious inaccuracies in prices, except that we may fulfil your booking at the correct price.

4. If you have previously been excluded from training with us or attending our performances or associated services in line with our Code of Conduct or we deem you to be potentially disruptive to the learning and/or performance environment.

- Liability

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

We do not accept liability for any losses incurred by you including but not limited to travel and associated expenses in the event a course or performance is cancelled or rescheduled.

bottom of page